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Solution Engineer Team Lead

UK · Full-time

About The Position

Through the power of artificial intelligence, advanced optimization algorithms, and distributed cloud computing, Optibus plans and schedules the movements of every vehicle and driver with incredibly detailed insight into how each decision affects operations, costs, and on-site performance.

Having secured £50m in Series B funding, we have quickly expanded from a team of 50 to 120 and have no intention of slowing down. Our customer base is ever-growing and includes the likes of Facebook, Apple, First Bus and Keolis to name but a few and also optimizing the London bus network. It’s essential however that our customers, like our employees, are looked after incredibly well and this is where you fit in.

As a Solutions Engineer Team Lead, your role will focus on owning the delivery of our software platform across our European customer base as well as managing your team. In the position, you’ll get the opportunity to utilize your technical knowledge, management as well as show-off your customer-facing experience. By means of a broad overview the role will include:

  • Building strong and trusted relationships with key stakeholders
  • Manage the day-to-day performance of team members
  • Track team metrics and report data to CS leadership on a regular basis
  • Oversee the onboarding and deployment processes for our clients
  • Proactively identify opportunities and where Optibus can deliver even greater value for our clients
  • Simultaneously and successfully manage multiple client relationships at an enterprise level
  • Quarterly and monthly resource planning
  • Develop and implement the best practice strategies, based on a highly consultative approach for clients, and train the team on these techniques
  • Be part of the CS practice leadership, shaping the future of Optibus

Requirements

In a nutshell, if you fit this - we want you! ->

  • A natural and confident communicator who really enjoys the ‘people’ side of their role in building strong, trusted and lasting relationships
  • 5+ years experience in Technical Implementation focused role
  • Prior experience in leading a technical team
  • A Team player – someone enjoys being part of a friendly and social team and supportive of their peers
  • Additional European Languages (bonus!!)
  • London based

It’s a super-exciting time to join our business as we grow!


About the Company:

Optibus leverages a robust combination of artificial intelligence, advanced optimization algorithms, and distributed cloud computing to make public transportation smarter, better, and more efficient – and ultimately nourish freedom of movement and sustainable cities. 

A cloud-native SaaS company founded in 2014, Optibus powers complex transit operations in over 350 cities around the world, planning and scheduling the movement of vehicles and drivers to improve the quality and reliability of transit service and make operations more efficient.

Optibus has been recognized by the World Economic Forum as a Technology Pioneer (2020) and by Gartner as a Cool Vendor (2018). We have offices in New York, Chicago, San Francisco, Seattle, London, São Paulo, and Tel Aviv.

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