Make Mobility Better
Customer Success Manager - Middle East & Africa
About The Position
We are looking for an experienced Customer Success Manager to join our Global Markets Customer Success team based in Tel Aviv.
The Customer Success Manager role in Optibus requires a good technical understanding alongside client relationship skills, with the goal of increasing the value that our clients gain by using Optibus and improving our relationship with our clients.
- Develop and maintain relationships with existing customers
- Manage a portfolio of high-touch accounts across all stages from implementation through expansion and retention.
- Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
- Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
- Work with customers to develop and execute a success plan that outlines how Optibus will address their business needs and measure performance against established metrics/KPI’s.
- Conduct strategic business reviews with customer’s stakeholders to drive alignment and engagement.
- Possess deep product knowledge to support your customers
- Engage regularly with users to identify and resolve pain points and drive adoption
- Design and improve customers’ Optibus workflows to better meet their needs and implement new features
- Build industry knowledge to improve Optibus’ value offering
- Engage with customers to develop a deep understanding of business processes and identify key areas where Optibus should provide additional value
- Design and implement Customer Success processes to improve Optibus’ value proposition
- Collaborate with the Global Optibus team – Sales, Marketing, Product, Development, Strategy – to improve current products and develop future offerings
- Collaborate with Sales, Marketing, Product, and our client base to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
- 3+ years of Customer Success experience in a B2B SaaS company
- Technical background (BSc/MSc and/or technical work experience with a proven track record of excellence)
- Exceptional interpersonal and communication skills
- Strong analytical and technical skills
- Self-motivation, proactive team player
- Positive work ethic, ambitious and passionate attitude
- Hebrew at a mother-tongue level | Fluent English
- Experience in public transportation software - a big advantage
About the company:
Optibus is passionate about the future of mass transportation – we want more people to use it, and we believe it should take center stage as the world of mobility changes around us.
Our vision is to be the technology engine behind better and more efficient means of mass transit, making it the first choice for passengers and cities alike. Our technology is at the center of making this happen, with a unique combination of AI and optimization algorithms, since better scheduling and operations make for better mass transit service, for all. We’re a well-funded startup whose product is deployed at more than 450 cities worldwide, and we are quickly becoming a leader in the space – and our culture reflects this: we like fun and super-smart people, and we’re pretty serious about making mass transportation radically better. We have offices in the US, UK, Brazil and Israel.